1 Message
Did not enter a promotion code at checkout
I just signed up fiber couple hours ago, and I forgot to apply a discount code at checkout. I tried to make a call to customer service. They said I will not be consider as a new customer when I cancelling service. Is there any way that I can still get the promotion?
ATTHelp
Community Support
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232.9K Messages
8 months ago
Hi @Hzz, we understand that you forgot to enter promotion code while signing up for AT&T fiber. We'd be glad to assist you.
We need some account specific information, hence we are requesting you to connect via direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.
Looking forward to connecting with you.
JasmineS, AT&T Community Forum Specialist
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