Fiber Installation

Is your address listed as being on a different street, such as around the corner? 

Neighbors addresses to immediate left and right can order fiber when checking their addresses online?

My driveway is also a Private Street, there are three houses on the Driveway/Private Street.  The Fiber POP is 2 feet to the left of the end of the Driveway/Private Street. All the addresses in my neighborhood qualify for Fiber except those of us on the Driveway/Private Street.  All three houses on the Driveway/Private Street want and have attempted to order Fiber.  All of the families on the Driveway/Private Street have been asked by local AT&T Technicians if they want to upgrade to Fiber since it is on our Driveway/Private Street. You (AT&T) refuse to install it, even though your local technicians are trying to upsell it to us and tell us it's available. 

Hi @jrlance,

We understand the importance of having a high speed internet connection. Let's get the answers you need.

Please Check availability at your address. If not available subscribe to "Notify Me".

Also, you can contact us at 800.288.2020 (Monday through Friday, 7 a.m. - 9 p.m. CT. Saturday and Sunday, 8 a.m. - 9 p.m. CT).

Hope this helps!

ChrisM, AT&T Community Forum Specialist.

ChrisM,

I've done that about 10 times already, NO help what-so-ever.

I need to be able to talk to a local Manager who can actually come out, see the FIber POP on my property (easement), and authorize someone to install to our houses. Your policy of hiding the contact information of local Managers that can actually help is costing AT&T at least 3 new Customers that I know of.  What is even more frustrating is that I have been a loyal AT&T Customer for over 40 years and AT&T refuses to help me.

Hey @jrlance, we hear you! We're here to shed some light.

We recommend you to please contact 888.626.4468, explain them briefly regarding the fiber installation. Please note if fiber is available in your area one of our technician will come out and help you with fiber installation.

You can check the availability by entering your address on our website.

For further assistance feel free to get back to us!

 Sara, AT&T Community Specialist

Sara,

No one is listening to me. FIBER IS AVAILABLE IN MY AREA, IT'S ON MY PROPERTY. No matter how many times I call, chat, or email, you tell me it's not available. I have even complained enough to have a technician sent to my house and the technician told me Fiber was available but no one will create a "Ticket" to install it.

STOP giving me the same ole' song and dance and just give the local guys permission to INSTALL. 

Hello @jrlance,

Due to the nature of your concern, we have to continue this conversation in private.
Please meet us in DM for further assistance.

ChrisM, AT&T Community Forum Specialist.

Just to keep anyone who was following this thread up to date, I still have Fiber located at the end of my driveway and AT&T still refuses to install it in my home because their "computer" says my address does not qualify.

The local technicians say it's available and can be installed, but they can't install it without a work order and I can't get a work order because the "system" say it's unavailable.

Sounds like your homes were not included in the original fiber build out. About all you can do is file an FCC complaint or BBB complaint. Are there any handholds in front of the three homes?

I've got the whole freakin' Point of Presence in front of my house.