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1 Message
Fiber installed to outside box and also inside but web site says not available
My condo community had fiber installed throughout. It was installed to the outside of my unit. On 12/28/2024 a technician came and installed it to the inside of my unit. Neighbors in my building have been able to obtain fiber service, but the web site still says not available for my unit.
I've attached photos to show the install.
When I call ATT sales they say it shows not available. How do I get the fiber service?
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hello @tjtobin66! Thank you for reaching out to us! We are happy to see your interest with AT&T Fiber Internet. We're here to provide you the information on when Fiber will be available.
We recommend that you check for AT&T Fiber availability by entering your address. If it's shows as available, you can place order online or call our team at 866.465.3099.
Please note there can be multiple reasons why Fiber isn't available yet such as the following:
For more information please visit our article about AT&T Fiber Internet.
We are still in the process of expanding the network to provide the most coverage to our customers. You can access our coverage map via https://www.att.com/internet/fiber/coverage-map/ where, you can check availability at your address. Otherwise, if you’d like to check If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.
If you have any further questions, please let us know.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community Forums!
Gary, AT&T Community Specialist.
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ochilders1
2 Messages
3 months ago
Hey! I had this exact same issue. So, what I did was play with my address a little. My address includes a NW at the end of the street. There is no address with the beginning part in my zip code. Ill give an example. lets say the address is 123 anywhere lane NW. AT&T says they don't have fiber there. But, if 123 anywhere lane doesn't exist in your zip code, try putting that in and see what AT&T says then. It worked for me and now I have super fast fiber internet for a fraction of what I was paying a crappy cable company.
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