Fiber on pole but not available?

Hello @kenski77! Thank you for reaching out to us! We are happy to see your interest with AT&T Fiber Internet. We're here to provide you the information on when Fiber will be available. 

We recommend that you check for AT&T Fiber availability by entering your address. If it's shows as available, you can place order online or call our team at 866.465.3099.

Please note there can be multiple reasons why Fiber isn't available yet such as the following: 

1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.  

For more information please visit our article about AT&T Fiber Internet.

We are still in the process of expanding the network to provide the most coverage to our customers. You can access our coverage map via https://www.att.com/internet/fiber/coverage-map/ where, you can check availability at your address. Otherwise, if you’d like to check If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

If you have any further questions, please let us know.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

Is the fiber on a pole in the front yard or backyard?

Can immediate neighbors to left and right order fiber service?

Are you a corner lot?

By fiber on pole referring to a fiber terminal not fiber strand on its way elsewhere?

Pic(s)?

Hey, I had a very similar issue. So, AT&T's system is kind of wonky when it comes to network availability. What I did to get around it was alter my address a little. For example. Lets say you have an address like 123 anywhere lane nw. AT&T may say they don't offer fiber in your area, however, if 123 anywhere lane (without the NW) doesn't exist in your zip code, try putting that in. It worked for me and now I have super fast fiber internet.