How to request a quote for fiber install

Does anyone know how to contact a human to request a quote for a fiber install?  My entire neighborhood has fiber with the exception of about 10 houses on one side of a street, at one point an AT&T rep told me it was available, signed me up, the tech showed up and said it hasn't been brought to our side and that he would contact "engineering".  I heard from AT&T exactly one time after that when I called, gave them my ticket number, and asked for an update; the person on the other side said no notes had been added and the next day when I logged in to see if I could find anything my order was cancelled.

I eventually went to sign up for their DSL service but it turns out they no longer offer that at my address anymore either.  I get it is expensive to run another 100' but I just want to know who I need to call/talk to.