I want fiber. Fiber is available at part of my land. However system says fiber isn't available to my home address

Hello @hooverFiber, we understand that you want our Fiber internet service, and we'd be happy to answer your question on why service might not be available yet.

We'd recommend checking out our information on when faster AT&T speeds is going to be available. You can also sign up to be notified when Fiber internet service is available at your address.

There are a few factors that could be preventing your address to have Fiber internet service:

1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service, but your home cannot. 
2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it, but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint.
3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.

Let us know if this helps or if you need further assistance!

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist.

Hello Harry,

First of all, thank you for replying.

I would like more help therefore I have a few answers to each bullet point but I need assistance to get the others.

1. Distance – Fiber cables seem to be avail. around the property (See diagram above comments). Within 200 feet
2. Equipment is not available – Up to 1gig Fiber service is available at neighborhood
3. The area is not built for AT&T Internet/ Fiber – Can I have this investigated?
4. Another competitor services the area - Spectrum and AT&T Internet (Not fiber, but the slower 25mbps, copper) seem to be available per database for the home address. Since I can get slower AT&T internet, this should not be a problem to request Fiber instead
   
   
   To address this I would like to request a tech to come here. Please let me know the next step forward for investigating this. I can share more information if needed
   
   Thanks!