1 Message
Internet not available at my address; have a fiber box in my backyard
AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available.
How do I get this issue resolved?
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
9 months ago
Call and ask for an address validation to be created, should be given a number… engineering has to verify and update records, normally 3 to 4 weeks.
Provide the address of the box you believe your connection will be coming from and addresses of those that can receive the service.
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gr8sho
ACE - Professor
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5.7K Messages
9 months ago
I’m guessing that your address hasn’t made it into their backend systems yet. And no, I’m not suggesting anyone here in the forum can help. I suspect ultimately you’ll have to wait for things to settle down and catch up. This is Att we’re talking about here.
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