Need Assistance with Restoring My Service - Seeking Help

I hope this message finds you well. I've been experiencing a service interruption and reached out to the executive office team a couple of days ago. Bryan, who is the office president, was kind enough to assist me and mentioned that he had emailed the back end team to arrange a payment arrangement and restore my service. Unfortunately, I haven't received any updates or heard back regarding the restoration of my service. I was hoping to inquire if there's a way for me to connect directly with the back end team to expedite the process.If anyone has any suggestions or guidance on how to reach out to the back end team or if you've had a similar experience and could share how it was resolved, I would greatly appreciate your input. My service being down is causing some disruptions, and I'm eager to have it restored as soon as possible.