New Member
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7 Messages
Only half of my new gear was delivered?
I just ordered the enhanced WiFi Package. I was expecting a new router and a new extender, but I only got one tracking number. An extender arrived today, but no router. Of course, the tracking number shows "delivered". Any ideas how to get my router?
spoom2
Expert
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19.7K Messages
2 months ago
What do you have for your modem/gateway/ most have a built in router, if you want more than that you have to purchase a third-party router
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my thoughts
Former Employee
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22.5K Messages
2 months ago
You posted in the fiber forum which means you would have a gateway, most likely either the BGW-210 or the BGW-320. The gateway is a combination unit of modem and router.
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hbennick
New Member
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7 Messages
2 months ago
I have a 210. When I placed my order, I got an email that said I would be getting an extender and a 320.
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dave006
Scholar
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4.2K Messages
2 months ago
@hbennick you don't get a new Gateway if you already have a BGW210-700. Just the 4971 Extender since the Extender works with the BGW210-700. The Email is just generic.
Dave
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hbennick
New Member
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7 Messages
2 months ago
Grrrr...
It appears that the 210 doesn't support IP6. Is that correct, or is it Reddit fodder?
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my thoughts
Former Employee
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22.5K Messages
2 months ago
The gateway supports IPv4 and IPv6... IPv6 can be disabled in settings.
The BGW-210 supports wifi of 2.4Ghz g/n and 5Ghz n/ac but not WIFI 6 (ax).
Perhaps that is what you meant?
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dave006
Scholar
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4.2K Messages
2 months ago
Ah Yes the BGW210-700 fully supports IP6 what random rumor did you read on Reddit?. By chance did you really mean Wi-Fi 6 (802.11ax)?
Dave
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hbennick
New Member
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7 Messages
2 months ago
Yes, I'm hoping for WiFi 6. I have a very busy WiFi home. I have a large family, and I work from home as well. It isn't unusual to have three people on business video calls (zoom or google meet), another two on facetime with friends, and at least two more streaming youtube kids, while spotify is playing on alexa somewhere in the home. I'm trying to get that moving as seamlessly as possible.
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my thoughts
Former Employee
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22.5K Messages
2 months ago
Your best bet is to purchase and install a mesh system that supports WI-FI-6.
to help ….
https://www.cnet.com/home/internet/best-mesh-wifi-routers/
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dave006
Scholar
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4.2K Messages
2 months ago
OK the BGW210-700 does not support Wi-Fi 6 (802.11ax). Do you really have enough devices that actually support Wi-Fi 6? Unless you are using the 4371 Extender with an Ethernet backhaul to the Router there is no real performance enhancement for client devices.
To upgrade to a BGW320-50x unit AT&T will want to install Fiber directly to the back of the BGW320. Where is your standalone ONT located today? They don't want to send you a BGW320 as a self-install upgrade to your BGW210-700.
Dave
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