Rewards

We hear you and, want to point you in the right direction for your reward, @JoJo Timb! 

We recommend that you please check your spam folder, as there is a possibility that the reward email might have gone to spam folder.

You can find and claim your AT&T reward by visiting our AT&T Reward Center home page. There is an option to search by claim number or by entering your account number and zip code.

• Within 6 weeks of activating and maintaining your service, you will receive notification via email or letter with instructions on how to redeem your reward.
• Once you’ve claimed your reward, met the service requirement, if any on your offer and your active service has been confirmed, most customers receive their reward within three weeks. This may be up to nine weeks from your installation / activation date. You can obtain a real-time status for your rewards at the AT&T Reward Center.
• Visit our AT&T Rewards FAQ for common questions in regard to your rewards card. 

Reward expiration dates vary by promotion, so please take note of the claim by date shown on your reward notification email or letter and on the reward tracker for your reward. In general, you will have a minimum of 30 days to claim your reward from the time you receive notification. For reward-related questions, please call of Rewards Support team at 800-288-9983 9 a.m. to 6 p.m. (CST), Monday through Friday.

Let us know if this helps or if you need further assistance!

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist