AT&T Community Forums

Street wired for Fiber and Neighbors have installed it - Website says it's not available for my home

Fiber was installed in my neighborhood about 6 months ago. All but three home on my block (including mine) show up as having access to fiber on the 'check availability' AT&T site. For some reason, my house shows as not having access to AT&T Fiber.
I ran into an installer this morning who was working on a home on my street. He said to look for an orange wrap on the wire at the utility pole. If wrapped, it means I have fiber available on the utility pole nearest my home. I confirmed that the utility pole nearest to my home has the orange wrapping over the wire.
How can I go about getting Fiber to my home when the website incorrectly says it's not available?

Responses

browndk26

ACE - Professor

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5.9K Messages

9 months ago

https://m.att.com/shopmobile/availability/addressresearchrequest.html?cjevent=34a9bcb66b7811ee8358e72d0a82b839&source=EC1NAT10600aff12A&wtExtndSource=100036655

Fill this form out. Do the three house have a different street address than the other? Different number sequences? Can the house to your immediate left and right get Att fiber?

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Lazarroni

3 Messages

9 months ago

Yes, the three houses all have different addresses. The house on my immediate right does have access to fiber. I have two empty lots on the left, but the third lot has a house and does have access to fiber as well.

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