AT&T Community Forums

Unable to get AT&T fiber

I have Internet 75 as this was the only option for my address, the technician that came out said your house is ready for fiber but I said just connect the the 75 for now and I'll switch it later as I work from home and wanted the internet ready ASAP. I've called multiple times and keep getting told they will check why its not available and some will make a note as to why or change it so that the option is available on my account. I've checked the addresses for the houses that are on either side of me and they both have Fiber available. I called customer service a 6th time and asked for a supervisor and was told the notes say fiber is not available in your area and that the supervisor would tell me the same thing. Any Ideas or help would be greatly appreciated as i have 4 adults in my house and went over data usage and Fiber does not have cap!

Responses

ATTHelp

Community Support

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232.9K Messages

9 months ago

Hi @dellrockinc, we understand the importance of having a high-speed internet connection. We're happy to address your question about fiber availability in your area.

We are still in the process of expanding the network to provide the most coverage to our customers. You can access our Coverage Map, where you can check availability at your address.

Otherwise, if you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, we will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

Let us know if this helps.

Thank you for contacting AT&T Community Forums
Harry, AT&T Community Forum Specialist

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