AT&T Community Forums

Unable to schedule installation to new service address.

I have been an AT&T Cell Customer for years. Tried to schedule and install and service for 1G Internet to the new place I am moving to in Jenks, OK. Even though I could answer all of the security questions and verify that I do indeed have an existing account....and even after providing my Driver's License, they would not set up service without my SSN. As this is PII, I am VERY hesitant to give this level of information out, since i have and still have an active account. What is wrong with AT&T?

Responses

jmcush60

2 Messages

1 month ago

new post

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ATTHelp

Community Support

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232.9K Messages

1 month ago

Hi @jmcush60! We completely understand your concern regarding new service installation, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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my thoughts

Former Employee

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22.5K Messages

1 month ago

Credit check…

while ATT may have a history of how you have paid them for cellular service they want to know how responsible you are in all of your financial commitments.

For those with no or poor credit history service could be denied or require a non refundable credit management fee for their taking a risk on these accounts.

For those who are non citizens without a social security number they are paying extra to establish service.

Or choose a different ISP if not wanting to provide the requested information.

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