App to unlock phone

I want to unlock my phone. I meet the requirements and have submitted a request through the portal. I received a reply to use the app on my phone to unlock it. I do not have any app installed on my phone. The only app I can find in the Play store is for an older version of my phone. Now what?

Responses

ATTHelp

Community Support

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232.9K Messages

7 months ago

Hello @Mish12, we hear you, and want to help get this sorted.

We are going to initiate a DM to help you with unlocking your phone.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)

Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,

Scarlett, AT&T Community Specialist

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carolmckenzie09

3 Messages

7 months ago

I'm hoping you meant you're initiating a DM with me, the original poster.

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