New Member
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4 Messages
Has anyone else been running into the error 'Invalid postal code. Please verify and try again.' when trying to pay their bill?
I've been trying to pay my Prepaid phone bill for the last couple of days but every time I do, I keep getting hit with the error '
Invalid postal code. Please verify and try again.' I've tried using both debit card, credit card, and PayPal Pay in 4 and nothing seems to work. I've re-entered my info a half dozen times now and it keeps giving me the error.
Has anyone else run into this issue?
ATTHelp
Community Support
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232.9K Messages
5 days ago
Hi @Gof5550,
We hear you, and let's get the help you are looking for with regard to bill payment.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com) and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thanks for visiting AT&T Community Forums.
Kelly, AT&T Community Forums Specialist.
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