AT&T Community Forums

Has Fed Universal Service Fee gone up 1500% this month?

I switched from copper to VOIP and on my first bill for the "new" service my Federal Universal Service Charge/Fee went from $2.25 to $31.78 which is higher than the $24.99 phone charge! Is this normal for VOIP home phone? It basically ate up all the savings we were told we'd have by switching from copper. I called AT&T to see if perhaps the decimal point was input wrong and the rep said they have no control of what it is and can't change it or correct it--essentially it is what it is. He thought it might go down once our $33 a month installation charge drops off after three months, but it still doesn't make sense.

Responses

ATTHelp

Community Support

•

232.9K Messages

5 months ago

Hi @mgml123,

Thanks for reaching us.

We understand your concern with regard to billing. Let's guide you in the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you.
David, AT&T Community Specialist.

0