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1 Message
Locked out of my device for more than 24 hours
I want to unlock a device and I have been trying to unlock the device for a few days now. Every time that I go on the ATT website and put in my information to unlock the device, it says I have tried to access my account too many times and I am locked out for 24 hours. It has been 3 days now. I need to unlock the device. How can I get help and have the device unlocked?
ATTHelp
Community Support
•
232.9K Messages
5 months ago
Hi @martafagundo, we understand the importance of having an active unlocked phone.
Let's help you with unlocking your device, please try submitting a request to unlock device again by:
Just to make sure we're doing everything right, check if your device meets the following device unlock eligibility. This will help us understand your situation better.
Unlock eligibility requirements:
Let us know if that helps, we'll be here to assist you.
Thank you for visiting the AT&T Community Forums.
CrystalS, Community Forums Specialist.
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