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3 Messages
Mom's landline can't call my cell
My mom moved into a senior community. Her new landline seems to work fine except she can't reach me on my cell phone. She gets an error message that says try again later. I can call her landline without any problems and my cell receives and makes calls to many numbers without any problem. My mom can call my brother and sisters' cells (all in different area codes). We've tried re-entering the phone numbers, dialing with and without 1, restarting my phone, removing any blocked numbers with mom's area code but nothing works. My mom has Spectrum phone service, I have AT&T. Called Spectrum but they claim the problem is my phone. Any ideas?
Accepted Solution
spoom2
Expert
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19.7K Messages
6 months ago
It's a Spectrum routing issue, good luck trying to convince them.
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Alroche
3 Messages
6 months ago
Thanks. I think I am doomed! We still have Spectrum cable, so I am familiar with their customer service...
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Alroche
3 Messages
6 months ago
Update: The problem was an app on my phone, Call Protect. Once I disabled this, I was able to receive calls from my mom. Not sure why the app identified my mom's number as spam, but it did.
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spoom2
Expert
•
19.7K Messages
6 months ago
Thanks for letting us know.
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