Monthly AT&T statements (since 2010) with a $135.89 credit. No one can find this account

Hi @hollyhal ,

We understand what a hassle this was for you to go through. Let's get this sorted out as soon as possible.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you, 

Hella M 

AT&T Community Forum Specialist

Hmm. Hella, you probably didn't read my entire post. I have contacted you via every option on the Contact Us page, multiple times. I realize everyone I've talked to would really like to help me, but after many years, no one has been able to solve the mystery, and no one is able or willing to move me up the chain of command. I just threw this out to the forums to find out if this has happened to anyone else. After all this time, I don't believe that you or anyone else accessible through the usual channels can "provide me support." 

Hey there! We understand how concerning this is for you, so let's get you the information you need.

Since it has been over 10 years, chances are that this has been referred to unclaimed funds. We recommend checking out https://icash.illinoistreasurer.gov/ for further information.

Hope this helps, and do let us know if you have any other concerns or questions for us in the future.

Thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist. 

The money is not there; we've checked. Remember, we continue to get monthly statements, year after year, saying we are owed this amount. If the funds were waiting in some unclaimed funds place, I doubt these statements would keep coming. Can someone not trace where these statements are being generated and make them stop??

File an FCC complaint so it goes the attention of the office of the president. Posting here won't get it fixed. 

Hello @hollyhal, we understand how stressful this is for you. So please allow us to provide you with the information you require.

We are going to initiate a DM to help you with your concern regarding the billing issue your facing.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)

Looking forward to speaking with you!

Thank you for contacting AT&T Community & Forums,

Scarlett, AT&T Community Specialist

Great. For the past 3 days I've gone in this same loop that's been happening for years now--I've now chatted with Hella M, Mike N, Scarlett, Billy C, and now Sia. Sia actually asked for my account number and phone number after I just gave it to Billy C. Does no one even bother to read through the details of a customer's concern? 

Did you file an FCC complaint?

I did! Thank you so much for this suggestion--I never thought of it after all these years. Will follow up if it ever gets resolved. Thanks again.