New bill not available to view online

This is a user forum, not AT&T support. We'd have no access to the systems needed to look into site issues. 

We understand how important it is to be able to view your bill online, aczap.

If the website indicates that we're still working to get your bill generated, it likely means that this is a known issue that's being worked on. In the meantime, you can call Customer Support to get the amount owed.

If you need help with anything else in the meantime, let us know. Thank you for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

I'm not paying a bill I can't review first, period....it's 2022...technology exists to send me a PDF copy of my bill. 

That suggest the reps will lie to you about what's owed, which I doubt would be the case. I can see why anyone would want a copy of their bill, but refusing to pay once you've been notified could cause you a loss of service. 

The following suggest to me you were notified in some fashion:

For over a week my new landline bill is not viewable even though it shows the new charges

@ATTHelp pretty much answered you. Once the system is back up you should be able to pull your prior bills I'd think and if not then you do have an issue with AT&T. Personally, I don't see the big problem here if the records can be pulled once the system is restored. Then again, it's not my bill. I don't get that many bills on paper and when I pull them up online, I sure don't print them. Guess we all do it a bit differently. 

Let's get your bill viewable again, @Gallor!

Just as Aminah mentioned earlier, if the website still says the bill is being generated then it likely means that this is a known issue that's being worked on.

In the meantime, you can call Customer Support at 800.288.2020 to get the amount owed and assistance with any other billing inquiries that you may have.

Don't hesitate to reach back out if you ever need our assistance again.

Thank you for choosing the AT&T Community Forums!

CalebP, AT&T Community Specialist 

@Gallor Hope that helps speed up getting it fixed. I'm thinking these are traditional landline bills. Can the posters and OP confirm that? If so, is that being made clear these are traditional landlines (POTS) when trying to report the issue? Reason asked is many reps don't understand the process and means used to access traditional landlines. 

If the person who contacted you doesn't get this corrected soon try customer service again making it clear this is a traditional landline, still no positive results file an FCC complaint. 

@aczap the link above provided by @Gallor goes to a Customer Care Executive and is part of the escalation process. The more notifications they get the better.

Thanks spoom2 and Gallor for the imput and ideas. The amount showing due right now is a 35% increase from my normal bill so that is why I'd like to review the charges and after 3 days and close to 3 hours on the phone with several different people and departments it's frustrating no one at AT & T simply said it's a problem they are working to correct. You were both way more helpful....thanks again.