New Member
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21 Messages
One cellphone cannot reach AT&T landline!
Hi - My Tracfone LG cell phone can send and receive phone calls to every number EXCEPT my AT&T landline. The AT&T landline can send calls (including long distance) to ANY phone (including this Tracfone), and can receive calls from ANY phone (EXCEPT this Tracfone). Tracfone tech support has been helpful and we reviewed every possibility on their phone and network - nothing seems wrong. AT&T support has been unhelpful or difficult to reach.
When calling the landline, the network says "Your call cannot be completed as dialed. Please check the number and try again." I don't know which network is sending this message or why. Calls cannot connect from this one cell phone to this one landline, as far as all my testing of various phones and numbers tells me.
thnx.
Accepted Solution
j03y_
New Member
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21 Messages
6 months ago
I can now report that my originally-reported problem, "One cellphone cannot reach AT&T landline!" has been solved!
I have no idea, whatsoever, how it was solved, or what was changed. The only thing I know, is that now, the Tracfone (504)512-xxxx flip-phone can now reach the AT&T (504)367-xxxx landline. At some point during calendar year 2023, "something" got changed and/or fixed. I tested it a few days ago while I was in the New Orleans area.
Thanks to all for the attention to this post, especially to @spoom2 for his attention, thoughtfulness, ideas, and troubleshooting expertise.
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spoom2
Expert
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19.7K Messages
3 years ago
It's more than likely a routing problem on whatever carrier Tracfone is using. Easy enough to prove just change one of the last two digits and see if you get the same message, if you do and you will, it's a Tracfone issue.
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j03y_
New Member
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21 Messages
3 years ago
Great idea - thank you. I changed the last two digits that I dialed from 90 to 91 and got the following message instead - so, not a routing problem, correct?
"We're sorry, you have reached a number that is disconnected or no longer in service."
I then dial the landline at xxx-xxx-xx90 again and get "You're call cannot be completed as dialed..."
BTW - this landline number has been in service at this location for decades. This Tracfone (Sprint network, I believe) cell phone and phone number are new to me - I set this up in May of this year, but this is the first time I'm testing it with the landline (I set all this up for an elderly parent).
thnx.
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ATTHelp
Community Support
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232.9K Messages
3 years ago
Hello j03y_, let's get you pointed in the right direction.
Is your landline phone with AT&T? We can get you to the correct support team.
Let us know!
Thank you for visiting AT&T Community Forums.
Carlton, AT&T Community Specialist
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j03y_
New Member
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21 Messages
3 years ago
Tried one more:
(edited)
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j03y_
New Member
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21 Messages
3 years ago
hi Carlton - yes this is AT&T landline service ($63/month including a $7/month long distance plan). I'm disappointed in the service I got on the phone today with AT&T - the tech in "Repair" was adamant that this isa Tracfone problem. He then transferred me to another voicemail menu which was literally incomprehensible. I don't want to repeat that experience.
(On an unrelated issue, we have an AT&T tech coming here on Jan 3 to debug a humming problem on all four of my father's land line phones in his house. Today I disconnected one at a time to attempt to isolate the hum (60Hz/120Hz/240Hz hum??) to no avail.)
Thank you.
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spoom2
Expert
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19.7K Messages
3 years ago
@j03y_ That just means the number you dialed isn't assigned, just have to try until you hit another working one, but there's no doubt in my mind it's a routing problem. AT&T can't fix another carrier's routing issue.
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j03y_
New Member
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21 Messages
3 years ago
Thanks @spoom2 - so what about this - I tried xxx-xxx-xx80 and got a ring tone - so this means no routing problem, correct? Here's more samples:
xx80 ringing
xx81 ringing
xx82 We're sorry, you have reached a number that has been disconnected...
xx83 We're sorry, you have reached a number that has been disconnected...
xx84 We're sorry, you have reached a number that has been disconnected...
xx85 We're sorry, you have reached a number that has been disconnected...
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spoom2
Expert
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19.7K Messages
3 years ago
If you let it ring until someone answered or got an answering machine or voicemail than yes you're correct. I can't really see how this can be an issue to just one phone number as long as you haven't block anything. Can you give me the area code and exchange? None of the last 4 just area code and exchange so I can verity the carrier.
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j03y_
New Member
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21 Messages
3 years ago
Sure: area code 504 (New Orleans) and exchange 367.
You're right - I did not let it finish ringing. Also, I stopped testing additional numbers a few minutes ago b/c I got many "All circuits are busy" messages.
Tracfone website says they use all three major carriers, so I don't know how to tell which one I'm on right now.
thnx.
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