Outages in 847 area code

Hi @ddrobinson114,

We understand the importance of having a reliable service, and we're glad to help!

Any outages can raise a concern! We want to make sure our services are working accordingly for our customers. There are some great resources to help you with this! 

If you haven't already, please use the ⁠outage tool. The tool will show you if there are any active service interruptions in your area.

Looking forward to hearing back from you!

FionaA, AT&T Community Forum Specialist

My service is fine.  It's the service of the number I am trying to call that is questionable.  I tried calling AT&T yesterday but the wait was too long to talk to someone and then there is the hastle of being transferred multiple time to reach the right person.  Will try calling again today.

Do you know what service the person you're trying to call has? Have you tried calling other number in the area?

It's a landline.  He said he would never get a mobile phone but I wonder if he caved and disconnected his landline.  I just talked to him three weeks ago.

I tried his brother in the same area.  Same message.  It would be an odd coincidence if they both disconnected their landlines.  I tried a friend, too, and no problem reaching her.  

Thank you for your post.

Landline with who? Looks like the trouble is either on their end or an AT&T routing problem. For the latter you'd need to tell AT&T you can't call any number in the (NPA)-nnx. Area code and exchange you can't call. Call can't be completed can't be the full message. 

I believe it's with AT&T since he does not like change!!  Will try calling AT&T again today. 

Thanks again!!

Reached AT&T.  Turns out that it's a Comcast landline.  Will try calling them.

Thank you again for your help.