1 Message
Request for Advice on Retaining My Phone Number During Extended International Travel
Hello AT&T Customer Support,
I am seeking advice regarding my AT&T phone number as I will be traveling internationally for six months. During this period, I do not wish to continue paying my regular monthly fees but want to ensure that my phone number is retained for when I return.
Here are a few specific questions I have:
- Is there an option to temporarily suspend my service while keeping my phone number active? If so, what are the costs and conditions associated with this option?
- Are there any low-cost plans or services available that would allow me to retain my phone number without incurring the full monthly charges?
- What is the policy for retaining a phone number without continuous service, and would paying every 60 days help in retaining my number?
- Are there any virtual number services recommended by AT&T that I can transfer my number to during my absence?
I would appreciate detailed information on any available solutions or recommendations for my situation. Your assistance in this matter is highly appreciated.
Thank you in advance for your help.
spoom2
Expert
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19.7K Messages
1 month ago
This is a customer-based help forum, not AT&T support. To get the answers you're looking for you'll need to call customer service.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hello @sth792826154,
Thanks for reaching out to us, and we want to help you retain the number and clear all the questions.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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my thoughts
Former Employee
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22.5K Messages
1 month ago
From May 2018, may have changed but at that time you could suspend wireless plan for max of 6 months…
https://www.wireless.att.com/business/support/cru/pdf/suspend_reinstate_service_cru.pdf
If you suspend your service to go on vacation, your monthly service charge is reduced and service automatically reinstates after 180 days.
Important: If you choose to suspend service for vacation for a wireless number that's still under contract, we may extend 1 or more of the following dates:
Your contract end date
Your upgrade eligibility date
Your Early Termination Fee date
We may also delay your access charge discounts for eligible rate plans. We extend or delay accounts for the same amount of days that your account is suspended. Note that government accounts are exempt from extensions.
If your account is past due or inactive, your ability to perform a suspension for the account will be limited. To suspend your number for other reasons or for a longer period of time, contact your administrator.
While your service is suspended, the following conditions apply:
Incoming and outgoing calls are disabled except calls to 911 and to AT&T Customer Service (611).
Features are not functional, including voicemail and call forwarding.
Monthly feature and service charges may continue while service is suspended.
E D I T…
if referring to home phone service instead of cellular, for Uverse platform can place on vacation hold with charge of $7 per month per service… all services have to be placed on hold.
EXAMPLE, Internet, TV service and ATT Phone (Uverse VoIP) would be $7 each or $21 per month.
https://www.att.com/support/article/u-verse-high-speed-internet/KM1275918/
(edited)
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