3 Messages
Unable to unlock iPhone - IMEI doesn't match an AT&T device
Hello, im in a similar situation as discussed in this post:
https://forums.att.com/conversations/apple/unable-to-unlock-iphone-imei-doesnt-match-an-att-device/63d5f9772e0965303e95ede7
I am trying to unlock an old iPhone 11 that was given to me to use on another network, but it says:
The IMEI number you gave us doesn’t match an AT&T device
Hi Vytautas,
Here’s the info we have:
Device IMEI number: (Edited as per community guidelines)
Request number: (Edited as per community guidelines)
We can only unlock devices that are part of the AT&T network. Make sure you have the correct IMEI number and then submit a new request.
wtz
3 Messages
8 months ago
The phone does not accept any other sim card as it says
when inserted and says its carrier locked to ATT.
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wtz
3 Messages
8 months ago
Full device info:
Model: Apple iPhone 11
IMEI: (Edited as per community guidelines)
IMEI 2: (Edited as per community guidelines)
Serial Number: (Edited as per community guidelines)
(edited)
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hello @wtz,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!
Regards,
AT&T Moderator
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hello there! We understand that you are trying to unlock your phone. We are here to help you.
We are going to reach out to you via DM to check the account details and help you. Please look out for a DM notification from us.
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Kevin,AT&T Community Specialist
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