Unlock request: At&t phone not found in databasw

@ATTMobilityCare please help

Hey there @Marauder21,

Thank you for reaching out to us. We hear you and let's shed some light on this. 

Please ensure that the device meets the below unlock requirements: 
1. AT&T phone or device that is not active on another AT&T account.
2. You must wait 60 days from the purchase date (Installment Plan pay off & Pay in Full). 
3. Not reported as lost or stolen or involved with fraud. 
4. The account is not past due with any charges.

You can submit a request for the device unlock using the link here: https://www.att.com/deviceunlock/.

Once you submit the request, we will review the details and help you further with unlocking the device. Please note that the account owner of the device has to submit the request. Hope this helps! 

Also if you're outside of the U.S., we'd recommend you contact our International team at 001-314-925-6925.

Feel free to contact us if you have any further questions.

Thank you for visiting the AT&T Community Forums.

Robin, AT&T Community Specialist.

 Hello Robin @ATTHelp , I bought the phone online, im not the original owner of the ATT account, i checked the IMEI and its clean but when i tried unlocking it there was an error “not found on att database”. Here is the IMEI  352348745228665

Hello @Marauder21,

Thank you for reaching out to us. We understand your concern regarding unlocking the device, let's get the help you need.

From the IMEI number you provided we check and see that the device is locked and since you mentioned that you are not the original owner of the account, we would request you to contact the original owner and check about unlocking the device.

Please feel free to reach us if you have any other questions.

Thanks for visiting AT&T Community Forums,
Kevin, Community Forums Specialist.

i tried but could not reach out to the original owner because i had no details….i bought it used on ebay. I really don’t know what to do @ATTHelp 

Use eBay buyer protections if the seller claimed that the phone was carrier unlocked.

If the seller made no such claim, then... unfortunately you now know to look for that in the future.

Hello @Marauder21,

Thank you for responding back. In this case we would suggest you to check with ebay support team and check, they could help you with it.

Please feel free to reach us if you have any other questions.

Thanks for visiting AT&T Community Forums,
Kevin, Community Forums Specialist.