AT&T Community Forums

Why did my ATT bill increase by 30 dollars a month?

I have been paying about 45 dollars a month for internet and home phone for about a year. I was originally told that the phone is free since it's a promotion (the salesperson lied). It turned out to be an extra 10 dollars a month, which is doable.

I looked at my bill today and it increased 30 dollars for no reason whatsoever (I'm sure ATT technically has a "reason").

I noticed this little tidbit in the bill:

$2.93

Removed 02/23

Phone xxx-xxx-xxxx (2-Yr Price Guarantee when minimum of 3 qualifying products are maintained) (Expires 09/26/2018)

$2.93

Charged from 02/23 - 02/26

Not only was I never informed that my bill was contingent upon maintaining 3 products, or that my bill was going to change for this cycle, but I never even had 3 products in the first place! All I have had was internet and a home phone!

What do I need to do to get my 30/40 dollars back? I'm not paying those kind of prices for a landline phone, my billing cycle is for the upcoming month correct? Can I get it cancelled and get my money refunded for this month?

Responses

ATTHelp

Community Support

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232.9K Messages

6 years ago

Hey @bobradigan!

Welcome to the Community Forums! Thank you so much for reaching out. I am sorry to hear your bill had increased $30. I know how important it is to have your bill be where you need.

I would like to look further into this for you, and we can find a resolution together! I have sent you a private message to your Forums Inbox. If you can please check, it is much appreciated!

Thank you!

Jackie, AT&T Community Specialist

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Surfprog58

1 Message

4 months ago

Very disappointed just switched to att a month ago to save money chose the middle of road internet good price about 70. Just got my bill today they increased it 30 dollars more a month if this is how it is I’ll be getting rid today

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ATTHelp

Community Support

•

232.9K Messages

4 months ago

Hey there @Surfprog58,

Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for visiting the AT&T Community Forums.

David, Community Forums Specialist.

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