New Member
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3 Messages
Collapsing uncovered equipment ignored by EVERYONE at ATT
Is there someplace else I can report AT&T for collapsing, dangerous equipment? We have literally been tossed around from Department to Department in our brand new home. All of their equipment is literally collapsing into the ground with no cover in my front yard. this neighborhood is less than two months old! There is seriously zero excuses for this. Please see the picture. We have been in this home less than a week and unfortunately everyone on our street is connected to our front yard and is about to probably lose their services. Even the technician who came out in person to connect our Internet said it was horrible. They just ignore it and allow it to continue to collapse in further and further into the ground. Now the tower is leaning and is about to fall. This company obviously does not care about its customers, and it’s just waiting for Everyone on the street to lose their service and then have to dig up my front yard. Please give me some guidance on how to report them further?????
ATTHelp
Community Support
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232.9K Messages
1 year ago
We can assist you with having the exposed equipment covered and repaired, Mrjponder.
We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner.
Aminah, AT&T Community Specialist
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spoom2
Expert
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19.7K Messages
1 year ago
@Mrjponder did the DM from ATTHelp resolve your issue? If not try contacting the buried wire center at 800-924-9420 also this is supposed to be an alternative number 866-410-7414
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Constructive
Former Employee
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32.9K Messages
1 year ago
@spoom2 this same exact picture and post word for word was posted a few days ago by a different user to which i responded with the buried wire center info
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spoom2
Expert
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19.7K Messages
1 year ago
@Constructive thanks for the information.
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Mrjponder
New Member
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3 Messages
1 year ago
Buried wire center hung up on me, said they could look at the wire in two weeks, but wouldn’t address the other equipment. Referred to repair center, who transferred me to Uverse, who then told me it was repair center job to fix the issue.
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spoom2
Expert
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19.7K Messages
1 year ago
Did you make an identical post under another username? The information you've been given is all we have. File a complaint with the FCC if you feel you're getting the run around from AT&T.
(edited)
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Mrjponder
New Member
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3 Messages
1 year ago
I think my wife may have, they are supposed to send someone to investigate, so we’ll see. Thanks for the info.
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mycr0ft
1 Message
2 months ago
Was this ever resolved? I have a similar case where the att contractor never covered the fiber interface and landscapers keep driving their mowers into this uncovered rectangular hole
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Juniper
ACE - Expert
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32.5K Messages
2 months ago
@mycr0ft
You'll have to contact the buried wire center to address the issue. The prior poster getting their situation resolved or not over a year ago will not change your process. However, if there is no progress from that department a BBB/FCC complaint can be submitted if the other route has been exhausted.
Report unburied cables, exposed wires, or downed lines
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