3 Messages
Guy Wire on AT&T Pole; Engineer?
Seeking assistance with a joint use utility pole (AT&T primary, Duke secondary) from 1973 in Fairview, NC, in Buncombe County. We are designing a mountain driveway on vacant land, steep slope, and a guy-wire is in pretty much the only driveway path. Humbly(!) requesting an AT&T engineer to visit the site with Duke engineer and driveway grader to discuss any options, but we can't find where to contact AT&T. Since Duke is secondary, they said we have to initiate any inquiry with AT&T. We have plans to build a house and be future AT&T customers in the neighborhood. They're already replacing old poles on the same street. *Any* ideas on next steps would be greatly appreciated!
Accepted Solution
chestnut_eddie
3 Messages
4 months ago
Thanks, Justin! It's not really account specific, but based on the Contact Us page and search for utility pole topic info, I'll try calling the Buried Wire Group and see if that works.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
“Hi @chestnut_eddie,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific or contact information concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help”.
Thank you.
Justin, AT&T Community Specialist.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello @chestnut_eddie,
We get you. Since you are looking for an engineer, we recommend you to contact the same and let us know if you face any difficulties.
Thank you.
Mike AT&T Community Specialist.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @salesforceeurope,
Kindly explain us your concern, so that we can gather the information accordingly and assist you on the same.
I look forward for your response.
Thank you,
Justin, AT&T Community Specialist.
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chestnut_eddie
3 Messages
4 months ago
Just received a call from AT&T Construction & Engineering Dept after they were contacted internally by Duke, so I think we're good. Thank you!
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