Problem: Sagging phone line

Called customer service 2x, keep getting redirected and put on hold

Call 800 288 2020 and if you are att customer keep saying tech support when asked by AI, if you arent att customer then keep saying line down, line down and you should be routed to correct place.

Hi @Nhamann,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our ⁠Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.