AT&T Community Forums

Utility pole relocation

There is a utility pole at my residence that has been relocated by the LA Department of Water and Power back in November. The old pole is still standing with only AT&T assets on it. The city installed a new pole and moved their power lines to make the street wider in-front of our house but they cannot proceed with pouring cement until AT&T moves their lines onto the new pole and removes the old pole. We are waiting on this step for final inspections of the house. Who can help with follow up or finding out if this has been scheduled?

Responses

ATTHelp

Community Support

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232.9K Messages

5 months ago

Hi @Ldiaz5,

Thanks for bringing this to our attention. Let's get the help you need!

We would recommend you to go through this article report damaged poles or lines by calling here, 800.288.2020. To get in contact with the support team.

Feel free to contact us for further queries

Thank you,

Sarah, AT&T Community Specialist.

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Ldiaz5

3 Messages

5 months ago

@ATTHelp I called this number twice and then I’m told to call this other number for buried wires 800.924.9420. When I call that number I get transferred back to the original number. No one knows who to contact so this is not helpful

(edited)

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spoom2

Expert

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19.7K Messages

5 months ago

Did you read the article provided or just call?

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ATTHelp

Community Support

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232.9K Messages

5 months ago

Hey there @Ldiaz5,

We understand your concern regarding the relocation of the utility pole, and we'd like to point you in the right direction for resolution.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page: https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for visiting the AT&T Community Forums.

JamesR, Community Forums Specialist.

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Ldiaz5

3 Messages

5 months ago

@spoom2 yes. It instructs you how to call on what to say when you call. Is there something more?

Downed or obstructed lines

Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call us anytime at 800.288.2020.

Have AT&T service? Provide your account info and say, “Line is down.”
Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”

Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.

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