AT&T Community Forums

Change Long distance plan

I have called 4 times over the last week to change my long distance plan. I have talked to some very polite people but they have all either said they would call me back or have a supervisor call me back. It has been 4 days since the first time I was told they would call me back. They also refuse to let me get off the phone until they try to upset me on voip phone, direct TV and a cell phone.

They all encounter a 'bug' in their system and can not resolve the issue. I am paying $20/month for a service I dont use or want.

Responses

ATTHelp

Community Support

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232.9K Messages

5 months ago

Hi @Math2024! Sounds like you've been through a lot, and we want to help change this experience for you. We're here to help you with your plan related information.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist.

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Math2024

2 Messages

5 months ago

Sadly, that is really my question. I have called the contact number 4 times on 1/23, 2/12, 2/13 and 2/14 and all four times I was told I would get a call back. I have talked to Ellen, Josh, Clay and John on these calls.

However, I still have not received a call back. So my question is what other support options are available?

I only keep my landline because the area I live has poor cellular service and I provide care for elderly relatives and I need to be able to be reached.

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