New business phone account; can't reach the voicemail settings for sending it to email

The first thing you need to do is determine if you have a business account or a residential account. Also is this a traditional landline or digital, if traditional, yes you have to use the phone to access the voicemail and I'm not sure you can get email notifications on a traditional landline. 

Looks like everything is set up as business. Business Fiber 300s, and "My Business Phone" next to that. But inside the "My Business Phone" box the button is labeled "Manage home phone," which is a bit confusing. Everything is over the fiber, so it's not twisted pair/POTS, although we do have a proper dial tone. The access point hardware is Nokia. This was installed literally yesterday, by the way.

If I click "Manage home phone," the next screen includes a link to "Voicemail View App" but that's just this help page:

https://www.att.com/support/smallbusiness/article/smb-digital-phone/KM1195027/

And then the best chance on that page is the section titled

"Access voicemail from the AT&T website using your computer",

but nothing it tells me to do is actually there. No Overview, no My Digital Phone Card, no Manage my plan, no My Plan Card. It's like the account interface changed since that help page was last updated in late 2022.

You'd be better off posting in the business forum, since you're sure this a business account.

Man it's just crickets over there. I see questions from other people who clearly have the feature (even if it doesn't work), but I can't find the thing to save my life. It's like a dog chasing his tail trying to follow the various sets of instructions. They all lead back to themselves. I can't even tell if there's a place I can call to say "this feature needs to be turned on for our account". :-/

If you can't get the help you need through normal channels file an FCC complaint. 

Did you ever find a solution? I'm having a similar problem with my work's phone. I need to reconfigure their mailboxes, record greetings, but I don't have those options online. I need to set up an advanced mailbox type and I can pull up tons of articles on how to do it, but I just don't have those options. 

Might want to read the topic. 

Hi spoom2, 

I did. Our issues are similar. I cannot do anything with my voicemail on the ATT website. I have a business account and my online features look nothing like the ones in all the ATT help documents. 

I at least got the iPhone app working. Apparently it also lets us receive SMS to the landline, which is new. Still no luck getting VM's sent by email, but honestly out outgoing message tells people to email or text, so for the moment it's not worth the effort to pursue this.

So do as suggested in this topic. You're posting in a residential forum, not business.