Billing

I had a traditional landline for over 40 years. I put in a trouble ticket for repair many times. No one would contact me, service was not repaired, bill came as usual. After a while I would call again to find the trouble ticket had been closed.  I would reopen another. This went on for almost a year. Finally a repair guy came and told me that no one knew how to repair the old land lines anymore and they were being phased out. I called back to ask for a refund on the 6 months my phone didn't work. I was told repeatedly that they would refund once the issue was repaired, even though I told them what had happened. Went through the hassle of explaining why the number I was calling from wasn't the number in question. 

To get them to stop billing for a phone that didn't work I ported my number out and closed the account. I was told again that they would refund my money after the account was closed. I have been calling for over 6 months getting the run around. They said the $320 was credited to the closed account and they would have to contact a different department to release it. It would be hours on hold waiting , explaining to many people the issue usually being disconnected before a resolution.  Yesterday I tried again. Now they can't find any history of my account! Shocker! I was on hold over 2 hours, was transferred over 9 times, the loyalty department said they needed a moment to go over the notes, which would lead me to believe they found my account. But then got back on the phone they said they couldn't find an account. The company is dishonest in the worst way. I plan to file a report with the Attorney General and the BBB.