2 Messages
Heavy static on all landline wall sockets
Over the past month or so, my landline has become more and more full of static noise. The dialtone is clear and incoming and outgoing calls connect and disconnect without a problem. The static starts only when the call connects. I have tested all three sockets in different rooms with the oldest and newest corded phones, one at a time. They all behave the same way.
When I called ATT, the agent tried to sell me the digital connection+internet even though fiber optic cables have not yet been laid in my area. When pressed, he admitted ATT is not repairing landlines anymore and the disturbance may be caused by the conversion from analog to digital.
I am in a condo, so I am one of the few residents who still have landlines. Before I contact them, I am hoping to get information and advice from the community. Thank you.
Accepted Solution
spoom2
Expert
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19.7K Messages
4 months ago
Normally would tell you to test it from the NID with a known working corded phone, but since you're in a condo that would most likely be hard to do. All you can do is report it, it sounds like an outside plant issue, but should it turn out the problem is within the building you would be billed for a dispatch. If all else fails and AT&T doesn't respond to your request, file an FCC complaint.
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Accepted Solution
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hey @JMHart, we understand that you have issue with getting static noise on landline, we’re glad to help.
Please check for outsides issues:
If your issue occurs on more than one phone, you can perform outside testing to find out if the issue is in your home or with the AT&T network.
Check for inside issues:
If the problem doesn’t occur when you’re connected to the Telephone Network Interface, the trouble is inside your home. It could be caused by a connected DSL filter or from interference from electronic devices in your home.
Check devices connected to DSL filters
If the problem occurs with one phone, and it’s connected to a DSL filter:
For more troubleshooting steps please visit our article about troubleshoot home phone issues.
Try the steps above and reach back out to us with any questions. Thank you for reaching out to AT&T Community Forums.
Bruce, AT&T Community Specialist
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Accepted Solution
OttoPylot
ACE - Expert
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24.9K Messages
4 months ago
Sounds like a line issue (corrosion, rust, water, loose wiring, etc). Those can normally be checked by yourself if you have access to the NID but, as @spoom2 pointed out, being in a condo you probably don't have access. If you could, you could at least determine if it was the inside wiring (your responsibility) or the incoming wiring (AT&T's responsibility). The only thing you can do is call AT&T and see if they will do a truck roll, but it will cost you.
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