2 Messages
how to get a credit for landline out of service
My landline was completely out for a week (no incoming but outgoing for weeks before the total shutdown). What must I do to get a credit for the down time?
2 Messages
My landline was completely out for a week (no incoming but outgoing for weeks before the total shutdown). What must I do to get a credit for the down time?
spoom2
Expert
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19.7K Messages
5 months ago
Call and ask for it, assuming you reported it out of service.
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Juniper
ACE - Expert
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32.5K Messages
5 months ago
@tb15
If this was a listed outage, or you contacted AT&T and reported it which resulted in sending a tech out or discovering the outage, then you call AT&T once it is fixed. That way they can issue a Time Without Service credit for the correct amount of days. However if there was no listed outage and you didn't report it then there is nothing for them to credit.
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tb15
2 Messages
5 months ago
Yes, I reported it and they came and "fixed" it a week later. But the fix didn't hold - it never does, this happens every month. Lines in alley are crap. I'm giving up with AT&T.
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