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Landline account paid bill and shows in bank as going through but not credited to my account
I paid my February landline bill for $115.70, the next billing cycle came and the bill was $240.54. They said they never received my check but it was electronically converted through my bank. It just was not posted to my account. I have now called on two occasions and was told different answers about where my money is. No one seems to know. And they think it is highly unlikely that it was posted to someone else's account. So where is my money??? Has anyone had any issues with this? I am very frustrated and ready to cancel my landline.
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @atlbravesfan76,
We understand how important this is for you let me help you guide in right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Gary, AT&T Community Forum Specialist.
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TexasBrit
ACE - Expert
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18K Messages
4 months ago
Did yiou pay this on Feb 29th? There have been a few posts from people who paid on that leap-year day and the payment did not get credited.
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