1 Message
Landline errors
My parents established their landline in 1964. In the 1980's they added a second landline for my disabled sister. My parents are now in their 80's and all of their dr.'s and friends have the original number from 1964. Over the weekend my disabled sister passed away. Today my son called to have the second line established in the 1980's shut off. AT&T transferred my sister's phone # to my parents line. NOW WHEN FRIENDS CALL TO GIVE THIER CONDOLENCES THEY GET A MESSAGE THAT THE NUMBER HAS CHANGED AND THE NEW NUMBER IS NOT AVAILABLE. ALSO NONE OF THIER MANY DR'S CAN REACH THEM.
I NEED THIS CORRECTED IMMEDIATELY! PLEASE HELP!
spoom2
Expert
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19.7K Messages
2 months ago
Can't be done on the forums you'll need to call, or whoever has the account information has to call.
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ATTHelp
Community Support
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232.9K Messages
2 months ago
Hi @sharondgullick,
We completely understand your concern and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Tess, AT&T Community Specialist.
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