Online access for POTS service?

We hear you, and we're glad to assist you with your POTS service inquiry, @bkbkc_.

To set your landline account for online service, please visit to our official ⁠AT&T website. Once you are registered it will give you the option to receive the code via email. 

Here is information on how to ⁠create a user id and get online access to your account. 

We hope the information helps, and thanks for reaching out on the AT&T Community Forums!

Harry, AT&T Community Specialist

Harry - that is what I tried yesterday. It gives me this error message when trying to add the account.

Hi @bkbkc_, this is not the type of experience we want you to have with contacting POTS for additional assistance.

You can check for any troubleshooting steps to help with your home phone concerns. If you are still having trouble, we recommend you open up a support ticket for assistance.

1. Go to http://sm.att.com/2218d06a and select Home Phone.
2. Enter your home phone number and select Continue.
3. Tell us about the problem you're having, then select Continue.
4. Review any troubleshooting steps to see if you can fix it yourself.
5. Follow the prompts to submit your ticket.

Please reach back out and let us know if this helps.

Harry, AT&T Community Specialist.

This official ⁠AT&T website is not working. It results an error. Same goes with this link http://sm.att.com/2218d06a .

@vimenture 

Your browser may be changing these http links to https. Try this, click on http://sm.att.com/956c204a.

If you see it had refreshed to https://sm.att.com/956c204a (emphasis added) remove the s and hit enter.

Hope this helps,

The AT&T Community Team

An error occurred while processing your request.

Reference #30.4ef7df17.1712522072.107b1bd9

https://errors.edgesuite.net/30.4ef7df17.1712522072.107b1bd9  This is what happens when you go to the link provided.

If you do as instructed and click the link, you'll get the error message than remove the s from https so it's just http than hit enter it takes you to the site. Messed up on AT&T's end? Yes, but you can get there by following the instructions.