4 Messages
Relocating landline drop
I want to move the landline drop coming in from the utility pole to a different spot on my house. I have Spectrum phone but they say the original utility is responsible for the incoming main line. Is AT&T the utility for Los Angeles City (Pico/Fairfax area)? Does anyone have experience to share trying to get the incoming wire relocated? Thnaks!
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello @jrla,
Thank you for bringing this to our notice. Let's take a deeper look into this situation to help you further.
We have dedicated team for this, please call them and, they will be happy to assist you. Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call and, report your concern.
Please call our customer service department at 800.288.2020 and create the ticket for removing old box. Once you create a ticket, please call our buried wire center at 800.924.9420, and they are available from Monday - Friday, 8 a.m. - 5:45 p.m. EST.
Note: Without creating ticket, buried wire department won't be able to help you.
We hope the information helps!
Thank you for contacting AT&T Community Forum!
Irene, AT&T Community Forum Specialist
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my thoughts
Former Employee
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22.5K Messages
6 months ago
If you have Spectrum phone with Spectrum internet, there is no ATT service you are subscribed to, correct?
If wish to have an unused line from pole to house relocated would be a billable charge from $99 to $149.
My question is how is ATT to bill you as a non customer?
Note if had ATT service, moving the line would still be billable but the charge would be added to your next bill.
And yes, Spectrum should not be touching or moving lines that do not belong to them….
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jrla
4 Messages
6 months ago
I feel like I'm being run around by AT&T. I called Customer Svc (800-288-2020), and they said speak directly to Buried Wire (800-924-9420). Buried Wire said call Maintenance Team (800-288-2020 -- again?!). Maintenance said call Customer Svc (877-999-1085). Customer Svc says they can't send a technician since I don't have an account, and I should call Property Damage Team (314-235-5328) and Yard Restoration Team (800-924-9420 -- again?!). I left a voicemail at Property Damage, whose message says they'll call you back within 48 hours if and only if you include every piece of information they request. I hope I did! Any additional guidance here from AT&T would be appreciated.
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jrla
4 Messages
6 months ago
Looks like the phone service is actually coming directly through the modem. So my phone drop wire isn't active after all. Now how can I get rid of the completely unused phone wire?
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jrla
4 Messages
6 months ago
Much to my surprise, an AT&T technician appeared at my door today without notifying me of an appointment in advance. I'm thrilled to report he removed the unwanted drop wire, and now I'm good to go. Definitely a happy ending to this story!!!!
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