Rotted telephone pole

Forgot to mention, all of the 800 numbers I have tried have no option to talk to a live person unless you have an AT&T account. So, that is why I am here.

Hey @todbran, we understand that you need AT&T telephone pole to be removed, let's walk you through the right path.

We recommend you to call 800.288.2020 at any time to report pole removal, exposed wires, owned lines, or AT&T equipment that is in a yard or street. 

Let us know if this helps.

Thank you for reaching out on AT&T Community Forums. 

Bruce, AT&T Community Specialist

I tried that number. You have to have an AT&T service to get past the robot, which I do not have. This pole is in bad shape and makes cracking noises when it is windy.

Hey @todbran, we understand that you have tried calling us,

we recommend you to reach out to buried wire team on 800.288.2020

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for reaching out on AT&T Community Forums. 

Bruce, AT&T Community Specialist

There is a hole like this on the other side also. There is only about 6 inches wide of wood supporting this now. This is dangerous.

Wow. I have tried several numbers and I can't get past the robot because I don't have an account. The support page requires an account. I'll try social media. You guys need to make this easier. Thanks.

Click on the word "REPORT" in the post after your two. That tells you what to do if you're not a customer. What's on the pole? Picture of wires, cable whatever's on it.