4 Messages
Can't Verify Subscription on Max
I tried to login to Max though provider like usual but it is giving me a error that says "Can't Verify Subscription."
This happened after one of the line in our group got ported, but I have been on the Unlimited Elite Plan since few years ago, and Max is listed as included in my plan.
I tried changing passwords, clearing signed in devices, chatting with an AT&T agent, but nothing worked.
james3146
2 Messages
8 months ago
I have the same problem. Any resolution yet?
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night_Hime
4 Messages
8 months ago
@james3146 it resolved over the weekend, so maybe it just takes time to process it
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james3146
2 Messages
8 months ago
Okay, thank you for the response. I just got off the Phone with Wireless support. They were able to get it fixed in a few minutes. Just annoyed that I had to call.
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hello @james3146 ,
We hear you, and we are happy to help you to get this resolved.
I am going to reach out to you in DM to look at account details and help you further. Please look out for a DM notification from us. Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums,
Gary, AT&T Community Specialist
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