2 Messages
Unable to login to max
I currently cannot login to the max app using my AT&T prepaid plan I have the $65 plan that includes Max.. when I go to the max and select connect through provider I choose AT&T and when I enter my info to login it says incorrect password or login
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hello @VictorMartinez, This is not how we want your experience with AT&T to be like. We are here to help!
Let's have you reset your password to see if this works for you.
Here are the steps to take:
Go to your myAT&T Profile. Sign in, if asked.
Scroll to Sign in info.
Select Edit next to password
Enter and save your password
Let's look into this for you, we just have a question for you can you please let us know if have you made any account changes recently.
Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.
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VictorMartinez
2 Messages
1 month ago
I have tried all of that and still doesn’t work this has been very frustrating… I haven’t been able to watch max at all
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @VictorMartinez,
We hear you and want to help you with you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Jessica, AT&T community specialist.
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