Mentor
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73 Messages
All my devices disappeared from my account overview
Anyone seen this before? My entire families iDevices disappeared from my account. I can still see them on the support pages and profile page under people & permissions, but in the overview its like I dont have any at all. Can't make any changes on anything like where you used to remove add-ons or change the names etc.
Probably coincidental but I just changed the voicemail password on my personal phone before I noticed it. Also tried a few different browsers.
ATTHelp
Community Support
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232.9K Messages
5 months ago
Hey @klepp0906,
We understand your concern. We recommend you use the AT&T app to check and control your devices as some browsers may not display all information based on the permissions allowed and network speed.
You can use the below-mentioned link to install the application.
Android - http://sm.att.com/b9e9d096
IOS - http://sm.att.com/dd19b583
Thank you for visiting AT&T Community Forums.
Adam L, AT&T Community Specialist.
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frybel
New Member
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1 Message
5 months ago
Having the same issue. Trying to add cellular to an apple watch and there is no "My Devices" tab on the Account Overview page, so any instructions on how to get a new eSim are pointless. I'm in full control of my browsers' permissions and don;t see it in Firefox, Chrome, or Edge, so this explanation is suspect. Also, in the app I can see my phones, but not the apple watch...that has an activated line, but needs a new eSim...VERY FRUSTRATING.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hey @frybel, we understand the importance of a fully functioning AT&T Application and want to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help
Thank you for visiting AT&T Community Forums!
KenK, AT&T Community Specialist
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