1 Message
Authorized User issue
Hello,
I have been trying to add my daughter as an authorized user on our account. Once we get to step 3: entering the code sent to her number to authorize it, we get an error message saying the code "isn't quite right". We're just trying to add her, but this is making the process extremely frustrating. We live far from an AT&T location and we thought doing this over the internet as suggested would be easy but this is proving to be a difficult task otherwise. Any help would be beneficial.
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @sheyde99, we understand the importance of adding authorized user, let's guide you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for visiting AT&T Community Forums.
CrystalS AT&T Community Forums Specialist.
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