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Contributor
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1 Message
cannot Log In - account Bad Request w/ computer + no device access
????? Bad Request 😞
I am unable to log in to my account on my computer. I can still log in via phone app... I'm using ATT prepaid and it is a bother to use the phone any time I need to access the account to do anything.
I'm using an anti-virus, tried using exceptions. Tried using different browsers...
please help... thanks!!
edit: I just attempted, and am unable to log in via phone as well... not sure how long the phone has been unavailable. Inside the myAT&T the "Go to your account" area does not move anything, no response, when touched
+ Browser on device shows "bad request"
ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @vennoc
It would be our pleasure to assist you!
Is the anti-virus feature is blocking you from accessing the login portal?
We recommend deleting all cache and cookies from your web browser and PC and then re-enter the AT&T Prepaid website.
Let us know if this helps.
Dwight, AT&T Community Specialist
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