2 Messages
Can’t check usage history without the page being redirected
Every time I’m on the webpage and try to check my usage history. The webpage keeps redirecting or refreshing whatever before I actually get to the content I need to see. Pedro refresh and take me back to page one
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello @mikeeliseo, we understand tour concern you are having technical issues to check the usage history. It can be due to server issue or the website is down. We would suggest you to click on this link http://sm.att.com/3a49178d or use AT&T app to check you daily usage history.
Thank you for visiting Community & Forums,
Abigail, Community Specialist.
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mikeeliseo
2 Messages
4 months ago
It’s been doing this for months so I don’t think it’s because the website is down. What are server issues?
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello @mikeeliseo, we hope everything is going well with you!
Thank you for reaching out to us with your query, and let us guide you on how check usage history.
To answer your question, a server issue refers to a problem or malfunction related to a computer server. Servers play a crucial role in providing services, hosting websites, managing data, and facilitating communication. When a server encounters issues, it can impact various aspects of its functionality.
We recommend you to check if there is any service outage in your location by visiting the below link.
(https://www.att.com/outages/)
Next we would suggest you to click on this link (http://sm.att.com/3a49178d) or use AT&T app to check you daily usage history.
If you still need further assistance, we recommend you to contact us via the support us link for us to help with the unlock request.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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