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Chat does not work - only sits there loading + can’t get signed on to the ATT app - broken
So I’ve been trying to contact at&t via online chat but every time I click contact now the chat option just sits there loading and loading and I have tried via computer, mobile & iPad. Cannot contact anyone via chat. Which is my preferred method so that I have records and I just don’t like to call them. Any one know how to chat with them?
Second, the myat&t app will not work on either of our brand new iPhones. I downloaded the app and tried to sign in, it finds my account and says it needs to send us a code to either of the phone numbers on the account to continue signing in, and it lets me select a number, but the “send code” button does not work what so ever. There is also a cancel button underneath the send code button and it also does not work. So I can’t get the code. I have tried uninstalling and reinstalling. Any ideas?
ATTHelp
Community Support
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232.9K Messages
4 years ago
Hello, @DestinBBrown94,
Thank you for reaching out. Which browsers have you tried to access chat on the AT&T site? If it's only one, try another. Likewise, clear the cache to see if that helps.
Have you finished setting up your myAT&T account yet? If not, try to sign in on the site and see if you can finish that way. Likewise, remove and reinstall the apps on your iPhones.
Let us know if this helped.
James, AT&T Community Specialist
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neil0914
1 Message
6 months ago
Yes, it (Edited per community guidelines). I suggest file a BBB or FCC claim.
(edited)
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