2 Messages
deleting saved user ID and password information
I saved my user ID and password for my at&t online account so each time I went into my account I would not have to type in user ID and password. I gave the computer I used to save this information in, to a friend who has moved out of the country, How do I remove this saved user ID and password that is stored so my friend cannot just be automatically signed into my account with my stored password and user ID?
MicCheck
ACE - Expert
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14.4K Messages
4 days ago
Change the password.
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dtrescott7
2 Messages
4 days ago
I did change the password and the user ID. But since the old user ID and password were saved in the drop down menu which asks if “you would like to save this information”, my friend can go to the AT&T website and just sign in with the user ID and password that was automatically saved. Even though my user ID and password has been changed, he can still access my account through the stored old user ID and password.
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MicCheck
ACE - Expert
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14.4K Messages
4 days ago
No, he can't. The old password will no longer work, so the saved password won't let him in.
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ATTHelp
Community Support
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232.9K Messages
4 days ago
Hello @dtrescott7 ,
Thank you for reaching out to us. We understand your concern regarding the login, let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Kevin, AT&T Community Specialist.
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