4 Messages
Error 'BUSINESS_SMB_SOC_CODE_MISSING' When Upgrading Device
I'm trying to upgrade a device on my business account, but when I do so I receive the error message "BUSINESS_SMB_SOC_CODE_MISSING" and it just tells me to call.
4 Messages
I'm trying to upgrade a device on my business account, but when I do so I receive the error message "BUSINESS_SMB_SOC_CODE_MISSING" and it just tells me to call.
Accepted Solution
krische
4 Messages
10 months ago
My issue was the plan was an old grandfathered plan
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ATTHelp
Community Support
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232.9K Messages
10 months ago
Hi there @krische,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Brian
AT&T Business Social Media
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FEC
1 Message
10 months ago
Same issue here, but not trying to place an order; just trying to log into my account. Assistance required.
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ATTHelp
Community Support
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232.9K Messages
10 months ago
Hi there,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Antonella
AT&T Business Social Media
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Broncomom20
1 Message
10 months ago
I am having this same problem. Anytime I choose to upgrade any device I get this same error message
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ATTHelp
Community Support
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232.9K Messages
10 months ago
Hello! We’re happy to provide the information you need.
Please contact our Business accounts team at 866-499-8008.
Hope this information helps.
Thank you for contacting AT&T Community Forums!
Kelly, AT&T Community Specialist.
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ATTHelp
Community Support
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232.9K Messages
10 months ago
Hi @Broncomom20, your concerns were transferred over to us on the AT&T Business Team. I apologize for the delay; we’ll take it from here. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Viktor
AT&T Business Social Media
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robbieo231
1 Message
10 months ago
I am having the same problem, is this something i can resolve??
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ATTHelp
Community Support
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232.9K Messages
10 months ago
Hi there- We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Laura S.
AT&T Business Social Media
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bbrannan
Contributor
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6 Messages
9 months ago
Same problem here. Been trying for over 2 months to get this resolved.
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