1 Message
FirstNet Account Recovery
I am trying to provide proof of eligibility that I am on my fire department but this requires me logging into my account and I can’t seem to do that. I’m wondering if there’s a way to recover my username and/or password so I can provide this proof of eligibility.
formerlyknownas
ACE - Sage
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118.4K Messages
7 months ago
Your username should be the same one used and related to the email account that you receive all notifications from your first net account.
If you do not remember either select forgot username forgot password. The authentications will go through your phone and the email related to your account. If I remember there's a lot of back and forth to prove that you are really who you are.
As for getting your verification, you can always do that in an AT&T corporate store
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Greetings @Njstumborg, we understand that you're experiencing issues signing into your FirstNet account, and we are here to provide assistance.
To access or manage your FirstNet and FirstNet Family account, simply go to http://sm.att.com/8d4d12e3 or use the myAT&T app. Because you stated that you want to recover the account, you can do so by visiting our website under FirstNet for more information. When you're there, navigate to the official FirstNet website and click on forgot password, follow the prompts, and finish the process.
In case the preceding steps don't work, you can contact our FirstNet team at 800-574-7000 for additional assistance.
Please reach out to us if you need further assistance.
Thank you,
Andrew, AT&T Community Specialist.
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